Frequently Asked Questions

Most likely, a password was not set up when the order was originally placed. If you created the password AFTER placing the order, then the system was unable to combine the two customer accounts together. If you would like us to activate this customer record, please give us a call at 800-369-7827.

Log into our site using your email address and corresponding password, and then click the "My Account" link at the top of any page on a desktop computer, or in the footer of a mobile device. The link will appear after you have logged in. Click the "Settings" link in the left column, and then on the "Update Password" link. Make the appropriate changes to the fields provided, and click the "Update" button. Your information is now updated.

Click the "Log In" link at the top of any page on our website on a computer, and in the footer of any page on a mobile device. Click the "Forgot Password?" link. Enter your email address, and click the button that says "Send Email". An email will be sent to that address with instructions. Simply click the "Change Password" button in the email, and it will take you to a page that will allow you to change your password.

If you are still having problems, please call 800-369-7827 and we would be more than happy to take your order over the phone, although we do not have access to your password.

Log into our site using your email address and corresponding password, and then click the "My Account" link at the top of any page on a desktop computer, or in the footer of a mobile device. The link will appear after you have logged in. From this section, you can view past orders, change your profile, change your email address or password, or set other general preferences. Simply click on the appropriate link.

By shopping on our website, you will be automatically enrolled to earn Loyalty Points. You will earn points with every purchase.

To see the points that you have accumulated, click on the "WRIGLEYVILLE REWARDS" button, in the bottom left corner of our website. This will open a widget, where you can see your point total, ways to earn points, and ways to redeem your points.

You will be notified via email, when you are eligible for a reward. You can also check your status by clicking on the "Ways to redeem" link in the widget. You can redeem your points for any of the coupons that are listed in that section, if you have enough points. Once redeemed, your coupon code will be valid for 1 year from the date of redemption. Your coupon code, will be emailed to you, and will also be displayed in the widget under the "Your rewards" section, for your future reference. To use your reward code, simply apply the code during the Checkout Process, by entering it in the "Discount code or gift card" field, and clicking the "Apply" button.

For your convenience, you may also redeem your points directly in checkout, near your order information. Just like in the widget, once points are redeemed in this section, your code will be valid for 1 year.

If you set up an account during checkout, you can check the status of your order online by logging into our site using your email address and corresponding password, and then click the "My Account" link at the top of any page on a desktop computer, or in the footer of a mobile device. The link will appear after you have logged in. You will then be taken to your personal account screen which displays your account information and recent orders.

If you click on the "Orders" link, and then the "Order History" link, and then adjust the filters to include the date of the order you are looking for, you will be taken to a screen that shows you every order you have placed with Wrigleyville Sports and each order’s status. Please note that this screen does not contain real-time shipping status. This information can be delayed by approximately one business day, so an item showing as open may have actually shipped.

You will receive two emails from us when you place an order. The first is an email that is confirming your order placement and the second email will contain your USPS or UPS tracking number. This tracking number will allow you to track the shipping status of your order.

Unfortunately, we cannot check the status of Customized or Drop Ship Items while the order is being processed by the manufacturer. Once the item ships from the manufacturer's warehouse, we'll email you a shipping confirmation email with that Tracking Number.

The stock status on our website is displayed in the shopping cart. Our system grabs stock information from all of our locations so if the website displays that an item is in stock, it does not necessarily mean it is in stock at all locations. Please call our store to get item availability if you are looking to purchase at the store location.

If an item is in our stock, it will ship in 1-2 business days. This 1-2 business day time period reflects the amount of time it takes to package the item, and ship it. It will generally only take the full 2 business day time period during peak ordering times; most of our orders ship out in 24 hours. Once this is completed, the shipping method you chose will take affect.

Due to the large selection of merchandise that we carry, it is impossible to guarantee 100% availability of all the products that we sell. If an item that you’ve ordered is out of stock or has to be backordered, you will be notified by email promptly.

If an item is in stock, it will ship in 1-2 business days. This 1-2 business day time period reflects the amount of time it takes to get the item to our warehouse, package it, and ship it. It will generally only take the full 2 business days during peak ordering times; most of our orders get out in 24 hours. Once this is completed, the shipping method you chose will take affect.

If you have an order that contains in-stock and backordered/drop ship items, we will ship the items that are currently in-stock and ship the backordered/drop ship items via Standard Shipping, regardless of the shipping method you have selected. You will NOT be billed twice for shipping. Items that are currently at our retail location, but not available to ship right away, are NOT considered backordered.

If you have an order that is time sensitive, please call our warehouse at 800-369-7827, to expedite your order.

Shipping rates primarily depend on the method of shipping, the size of the items, the weight of the items, and delivery location of the items you are purchasing.

The fastest way to calculate the shipping cost of items is to place the items you are looking to purchase in your cart. Then, from the shopping cart, enter your zip code and click "submit", and click on the shipping method you would like to use. Our system will calculate the cost to ship the item(s) on this page, before you actually submit the order.

For US and Puerto Rico orders, we do offer $6.95 standard shipping for all orders, and FREE shipping on all orders of $60 or more!

If you would like to place an order for in-store pickup, at our store across from Wrigley Field, you are able to choose that option at checkout. You will need your confirmation email when you come to collect your order, along with your photo id.

We hold pickup orders for 14 days. If you change your mind, and you wish to have the items you ordered returned to our shelves for a refund, or shipped to you, please reach out to our customer service team at 800-369-7827.

If we have to cancel your order after 14 days, the refund will be issued to a gift card. Custom items will not be refunded.

Please note that some items including customized items, are not eligible for a refund, even if they are not picked up.

When an item is drop shipped it means that we do not carry the item on hand. We place an order with the manufacturer for the item and then the manufacturer ships the item directly to you. The shipping time frame for drop ship items should appear in the shopping cart when you have added the item to the cart. We CANNOT expedite this processing time frame, regardless of what shipping method is chosen.

If the order contains items that are in-stock and drop ship, the drop ship items will be shipped separately. If expedited shipping was chosen, the in-stock item will ship via this method and the drop ship item will ship via Standard Shipping. You will only be charged a single shipping charge.

The drop shipped item will receive a separate tracking number. Once the manufacturer informs us that drop ship item has shipped, we will email you with that tracking number.

Since the availability of the items we carry changes so frequently, we do not offer a print catalog. Every product we carry that has the ability to be shipped should be listed on our website. If you have specific questions about an item or are wary of purchasing online, we would be more than happy to take your order over the phone by calling 800-369-7827.

If you are looking to return an item, please make sure that you have kept the tags on the item, have not noticeably worn the item, and are returning the item within 90 days of the purchase date. Online purchases can be returned or exchanged by visiting our retail location across from Wrigley Field, or they can be returned using our automated returns process, below.

CLICK TO START A RETURN

We will take it from there. You will only be reimbursed for shipping charges on returns that are a result of our error, or for a defective or damaged item. 

We do not accept returns on customized items. For hygienic reasons, we also don’t accept returns on swimwear, masks, or underwear. There may be additional items in our website, that are non-returnable, and there will be an alert about this on the product page.

Please see our Returns Policy, for more details.

Online purchases can be returned or exchanged by visiting our retail location across from Wrigley Field.

Unfortunately, we are not able to accept exchanges, via our online return system. We can, however, offer you a store credit on your return, where Wrigleyville Sports will cover the cost of your return shipping. Then you can use the credit to purchase the item you were hoping to exchange for. Visit our online returns page below, to use the store credit option.

CLICK TO START A RETURN

Yes, we can customize nearly any MLB, NFL, NHL, and unofficial team jersey that you may already own. Prices depend on the team and style of the jersey, so please call us for a quote. The customization process takes approximately 3-6 weeks to complete.

Sales tax is not charged on most orders that are shipped to an address outside of the states of Illinois, Wisconsin, and Michigan. If you are shipping Wrigleyville Sports merchandise to an address within the state of Illinois, you will be charged the current Illinois sales tax rate for Cook County Chicago. If you are shipping to Wisconsin or Michigan, you will be charged the tax rates for those states.

If you would like to place an order over the phone, please call us at 800-369-7827 and we would be more than happy to help you out. In order to ensure a smooth order process, please have the style numbers of the items you are looking to purchase.

If you are placing a bulk order for your group that is going to be visiting Wrigley, please give us a call at 800-369-7827 and we would be more than happy to give you the best price possible. We can also help with group orders for company outings or sports teams.

In addition to shirts and hats for your group, we also specialize in customized pins, patches, and bracelets, which are great for any occasion.

Visit our Group Sales page, for more details.

Wrigleyville Sports is proud to offer a military discount, for Active Duty, Veterans, and Retirees! In order to enjoy this discount, you will need to verify your military credentials with us, here:

CLICK TO VERIFY MILITARY CREDENTIALS

Once verified, you will be able to use the code MILITARY, to receive a 15% off discount, at online checkout. In order to use the discount, you will need to be logged in with the email address that you used, during verification.

We cannot honor incorrect price listings, but will notify customers if such an error occurs, and allow them the option to cancel the order.

Orders Ship within 1-2 Business Days, REGARDLESS of what Shipping Method was chosen.

With USPS shipping methods, we are able to ship to PO, APO, and FPO boxes.

USPS offers delivery service Monday-Saturday. UPS delivers Monday-Friday, and on Saturday in some metro areas.

Our USPS Priority transit times and costs are good anywhere in the USA, including Hawaii, Alaska, & Puerto Rico.

We are more than happy to deliver to our soldiers abroad so please enter in a valid APO address as your shipping address and choose USPS Priority.

ShipInsure is a premium package protection provider for Wrigleyville Sports. When you choose to add ShipInsure to your order in the checkout, you gain the benefit of filing claims with ease in case of lost, stolen, or damaged shipments. Should you encounter any unfortunate incidents, simply file a claim with ShipInsure.

Shipinsure’s dedicated Support team will promptly review your claim and respond within 24 hours. If you have purchased ShipInsure Package Protection, you will receive a confirmation email from them with instructions on how to file a claim if needed.

Protect your packages with ShipInsure today and have the confidence that your orders are safeguarded.

You can quickly file a claim by clicking here.

Please Note: If you do not purchase ShipInsure with your order, Wrigleyville Sports is not responsible for lost, stolen, or damaged packages once your order is handed off to the shipper. If your Wrigleyville Sports order does not have ShipInsure Package Protection, please contact the delivery service associated with the damaged or missing package, to open a claim. 
File a claim with USPS
File a claim with UPS

If you have purchased ShipInsure Package Protection, you'll receive an email from ShipInsure after your order is complete. This email will contain instructions on how to file a claim, along with your unique ShipInsure ID number (starting with SI).

In case you did not receive an email from Shipinsure, here's how you can file a claim:

1. Visit Shipinsure’s website and navigate to the File a Claim page.
2. Provide Shipinsure with your Email and Order Number.
3. Select the relevant items, Issue, and your Requested Resolution for the claim.
4. Finally, provide us with information about your claim in the Tell us what happened section.

The ShipInsure team will review your claim and get back to you within 24 hours.

How does ShipInsure resolve a claim?

ShipInsure offers two methods of resolution for approved claims: Reship and Refund.

If you choose Refund as your preferred resolution and your claim is approved, please note that refunds are typically processed within 2 business days. However, the exact timeframe may vary depending on your payment method. The refund will be processed back to your original payment method.

If you choose Reship as your preferred resolution and your claim is approved, ShipInsure will take care of processing a reorder for you. You will receive an order confirmation email once the reorder is placed on your behalf.

How long do I have to file a claim?Claims must be submitted within 14 days of the package's date of delivery per the tracking details.

Please Note: If you did not purchase ShipInsure with your order, Wrigleyville Sports is not responsible for lost, stolen, or damaged packages once your order is handed off to the shipper.

Not finding your question? Check ShipInsure's FAQ and Help Center resources for more.